Order Issues

Have an issue with your order? We're here to help.

My order arrived damaged - what should I do?

We're sorry there has been an issue with your delivery, but we'll get it sorted. Please contact our team here, providing as much info as you can (and some images if possible).

My order is incorrect - can you fix it?

Yes, we can fix that! Sorry to hear your order was incorrect - please contact our team here and provide as much information as possible. Our team will then get back to you.

I haven't received my order - what should I do?

Sorry to hear your order hasn't arrived yet. Please note that orders can take 2-3 working days to arrive from the point of order. If it's been longer than 2-3 working days, then please contact our team here. They will take a look at your order and re

Can I edit or change my order?

If your order hasn't been dispatched yet, we should be able to edit your order. Please contact our team here, and provide as much detail as possible. They will take a look into it and get back to you as quickly as possible.

Can I change my delivery address after ordering?

If your order hasn't been dispatched, we should be able to change your delivery address. Please contact our team ASAP. If your order has already been dispatched, unfortunately, we are unable to change the delivery address.

Can I cancel my order?

If your order hasn't been dispatched, we should be able to cancel your order. Please contact our team ASAP. If your order has already been dispatched, unfortunately, we are unable to cancel your order.

I have a complaint about a product

Sorry to hear you're not happy with a product you received. Please contact our team here. They'll take a look at your issue, and get back to you as quickly as possible.