For the quickest answer, talk to our team via chat

Don't want to talk to us via live chat? No worries, leave us a message!

Want to talk to our team? Call us between 8:00-16:30 (Mon-Fri)

Back to the website

Sauce Shop

<p>Sorry to hear you&apos;re not happy with a product you received. Please <a href="https://help.sauceshop.co/en-US/contact" target="_blank" rel="noopener noreferrer"><strong>contact our team here</strong></a>. They&apos;ll take a look at your issue, and get back to you as quickly as possible.</p>

Sorry to hear you're not happy with a product you received. Please contact our team here. They'll take a look at your issue, and get back to you as quickly as possible.

I have a complaint about a product

Order Issues

My order arrived damaged - what should I do?

My order is incorrect - can you fix it?

I haven't received my order - what should I do?

Can I edit or change my order?

Can I change my delivery address after ordering?

Can I cancel my order?

Has my order gone through?

How do I view my order history?

My Orders

How much is delivery?

How long does delivery take?

Can I track my order?

Do you ship outside of the UK?

Delivery

How do I return an item?

How long will it take for a refund to show in my account?

Returns & Refunds

What are the perks of a subscription?

How much is delivery for subscription orders?

Can I change the delivery frequency on my subscription?

Can I cancel my subscription?

Is there a discount for subscribing?

Can I change the sauces in my subscription?

Can I skip my next subscription order?

How often can I get my subscription order?

Which products can I subscribe to?

I'm having issues with my subscription - can you help?

Subscriptions

Are Sauce Shop sauces vegan?

Are Sauce Shop sauces gluten free?

Do Sauce Shop sauces contain seed oils?

Can I buy Sauce Shop in store?

What are the best selling sauces?

Is it normal for the hot sauces to fluctuate in heat?

Are Sauce Shop sauces nut free?

Which Sauce Shop sauces are sugar free?

Where are Sauce Shop sauces made?

Should I store my sauces in the fridge?

Product Questions

Account & Login

Do you offer wholesale discount?

How do I become a Sauce Shop stockist?

Do you offer catering size or foodservice formats?

What's the minimum wholesale order quantity?

Wholesale

Can I add a gift note to my order?

Do you offer gift wrapping?

Do you offer a gift card?

Gifting

How do I contact the marketing team?

Marketing & PR

Where can I buy Sauce Shop products in-store?

Is the whole range available in supermarkets?

How do I find a store near me?

Are you stocked in independent shops or delis?

Find Us in Store

I have a complaint about a productUpdated 9 days ago