# sauceshop1

> Public Help Center articles for sauceshop1.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [My order arrived damaged - what should I do?](https://help.sauceshop.co/en-US/my-order-arrived-damaged---what-should-i-do-232963.md): We're sorry your order has been damaged on the way to you, but we'll get it sorted. Please contact our team here, providing as much info as you can (and some images if possible).
- [My order is incorrect - can you fix it?](https://help.sauceshop.co/en-US/my-order-is-incorrect---can-you-fix-it-383878.md): Yes, we can fix that! Sorry to hear your order was incorrect - please contact our team here and provide as much information as possible. Our team will then get back to you.
- [I haven't received my order - what should I do?](https://help.sauceshop.co/en-US/i-havent-received-my-order---what-should-i-do-232940.md): Sorry to hear your order hasn't arrived yet. Please note that orders can take 2-3 working days to arrive from the point of order. If it's been longer than 2-3 working days, then please contact our team here. They will take a look at your order and re
- [Can I edit or change my order?](https://help.sauceshop.co/en-US/can-i-edit-or-change-my-order-343498.md): If your order hasn't been dispatched yet, we should be able to edit your order. Please contact our team here, and provide as much detail as possible. They will take a look into it and get back to you as quickly as possible.
- [Can I change my delivery address after ordering?](https://help.sauceshop.co/en-US/can-i-change-my-delivery-address-after-ordering-2127145.md): If your order hasn't been dispatched, we should be able to change your delivery address. Please contact our team ASAP. If your order has already been dispatched, unfortunately, we are unable to change the delivery address.
- [Can I cancel my order?](https://help.sauceshop.co/en-US/can-i-cancel-my-order-343496.md): If your order hasn't been dispatched, we should be able to cancel your order. Please contact our team ASAP. If your order has already been dispatched, then unfortunately, we are unable to cancel your order. But you are free to return any unwanted ord
- [I have a complaint about a product](https://help.sauceshop.co/en-US/i-have-a-complaint-about-a-product-232964.md): Sorry to hear you're not happy with a product you received. Please contact our team here. They'll take a look at your issue, and get back to you as quickly as possible.
- [Has my order gone through?](https://help.sauceshop.co/en-US/has-my-order-gone-through-2127327.md): If you've received a confirmation email featuring an order number, your order's in!. Check your spam/junk folder. If you still can't find it, reach out to our team at info@sauceshop.co with the email address you used to order, and they will help you
- [How do I view my order history?](https://help.sauceshop.co/en-US/how-do-i-view-my-order-history-2127329.md): You can view your order history at any time. Just log in to your account, and you'll find a list of all your previous orders, along with any active subscriptions (if you have one).
- [How much is delivery?](https://help.sauceshop.co/en-US/how-much-is-delivery-232852.md): You can get free delivery when you spend over £45. If your order is under £45, the delivery fee is £5.95. This applies to all orders across our website, including subscription orders.
- [How long does delivery take?](https://help.sauceshop.co/en-US/how-long-does-delivery-take-2127006.md): We deliver all orders on a 2-3 working day service, meaning your order should be with you 2-3 working days after you place your order. Please note, our working days are Monday-Friday.
- [Can I track my order?](https://help.sauceshop.co/en-US/can-i-track-my-order-2127207.md): Yes, once your order has been dispatched, you'll receive an email from us. Within that email, you'll find a tracking link where you can keep an eye on your order. Please note, you won't receive tracking information until your order has been dispatche
- [Do you ship outside of the UK?](https://help.sauceshop.co/en-US/do-you-ship-outside-of-the-uk-232853.md): Ordinarily, we only ship to the UK. We can ship Sauce Shop parcels outside of the UK, but we need to run an individual quote. If you're interested in this, please email info@sauceshop.co and include your contact details, address details and your full
- [How do I return an item?](https://help.sauceshop.co/en-US/how-do-i-return-an-item-232855.md): You can return your item(s), but they must be in their original, unused condition unless there is a manufacturer's defect. You must return your item within 14 days of purchase, and return postage is at your own cost. Steps to follow:
- [How long will it take for a refund to show in my account?](https://help.sauceshop.co/en-US/how-long-will-it-take-for-a-refund-to-show-in-my-account-2120013.md): Once processed, your refund should show in your account within 1-2 working days. Occasionally, this may take a little bit longer. If it's been 3 working days, and your refund isn't showing, then please contact the team at info@sauceshop.co.
- [What are the perks of a subscription?](https://help.sauceshop.co/en-US/what-are-the-perks-of-a-subscription-2126940.md): There are a few reasons why starting a Sauce Shop subscription is a great idea. Here are the main ones:
- [How much is delivery for subscription orders?](https://help.sauceshop.co/en-US/how-much-is-delivery-for-subscription-orders-2136981.md): You can get free delivery when you spend over £45. This applies across the whole site, including subscriptions. If your order is under £45, you'll be charged £5.95 for delivery.
- [Can I change the delivery frequency on my subscription?](https://help.sauceshop.co/en-US/can-i-change-the-delivery-frequency-on-my-subscription-232525.md): You're able to edit your subscription at any time. Just log in to your account, find your active subscription and hit the 'More' button. From there, you can edit how frequently you receive your orders. If you only want to edit your next order date an
- [Can I cancel my subscription?](https://help.sauceshop.co/en-US/can-i-cancel-my-subscription-232526.md): You're totally free to cancel your subscription at any time; there are no minimum order requirements and no penalties for cancelling. If you have a subscription, just log in to your account and find your active subscription. Once you've located it, h
- [Is there a discount for subscribing?](https://help.sauceshop.co/en-US/is-there-a-discount-for-subscribing-2126941.md): Yes, it's a great way to save on Sauce Shop! Build a subscription and you'll save 15% on each and every order. To get free shipping on your order, make sure your order is over £45.
- [Can I change the sauces in my subscription?](https://help.sauceshop.co/en-US/can-i-change-the-sauces-in-my-subscription-2126937.md): You sure can, you're free to switch up the items in your subscription at any time, choosing from over 30 different sauces and seasonings. You can also add one-off items if you want to try something next time without committing to it. If you already h
- [Can I skip my next subscription order?](https://help.sauceshop.co/en-US/can-i-skip-my-next-subscription-order-2126938.md): If you've got enough sauce, it's super easy to skip your next subscription order through your account. If you have a subscription, Log in to your account, find your subscription, and click 'Skip'.
- [How often can I get my subscription order?](https://help.sauceshop.co/en-US/how-often-can-i-get-my-subscription-order-2126943.md): The default options are 4, 8 and 12 weeks. When setting up your subscription plan, select your chosen frequency. But don't forget, once your subscription is set up, you can edit your frequency at any time, and you can also change the delivery date of
- [Which products can I subscribe to?](https://help.sauceshop.co/en-US/which-products-can-i-subscribe-to-2137100.md): Your subscription, your choices. You can subscribe to most of the Sauce Shop range (anything on this page), choosing from over 30 different sauces and seasonings. And don't forget, you're never locked in. You can switch up your choices at any time.
- [I'm having issues with my subscription - can you help?](https://help.sauceshop.co/en-US/im-having-issues-with-my-subscription---can-you-help-2137179.md): If you're having issues with your subscription, don't worry, our team can help. Just email info@sauceshop.co detailing your issue, and the team will look to resolve it as quickly as possible. Please include as much information as possible (and screen
- [Are Sauce Shop sauces vegan?](https://help.sauceshop.co/en-US/are-sauce-shop-sauces-vegan-235592.md): Many of our sauces are suitable for vegans, you can shop our vegan sauce collection here. Always check the product page of the sauce you're interested in purchasing, you'll find all dietary and ingredient information there.
- [Are Sauce Shop sauces gluten free?](https://help.sauceshop.co/en-US/are-sauce-shop-sauces-gluten-free-235593.md): We cannot say that our sauces are gluten-free. Although we have effective cleaning and allergen segregation throughout our site, we can't 100% guarantee that any of our products are free from gluten. If the product you're interested in doesn't list t
- [Do Sauce Shop sauces contain seed oils?](https://help.sauceshop.co/en-US/do-sauce-shop-sauces-contain-seed-oils-1167831.md): Some Sauce Shop products use rapeseed oil in the recipe. There's a lot of misinformation and scare tactics online (especially on social media) surrounding seed oils. It's been a debate that's been around for decades but is only now really coming to t
- [How hot are Sauce Shop sauces?](https://help.sauceshop.co/en-US/how-hot-are-sauce-shop-sauces-2384514.md): Here at Sauce Shop, we aren't trying to make extreme heat hot sauces; it's just not what we're about. We work to a 1-4 heat scale (mild, medium, hot and very hot), and most of these sauces are at the hot level. This includes fan-favourites like Buffa
- [Is it normal for the hot sauces to fluctuate in heat?](https://help.sauceshop.co/en-US/is-it-normal-for-the-hot-sauces-to-fluctuate-in-heat-846832.md): Yes, there can sometimes be fluctuations in the heat of our hot sauces. Our hot sauces are packed with real chillies which we source seasonally. Because of that, the heat levels can vary due to factors such as the country they’re sourced from and the
- [Are Sauce Shop sauces nut free?](https://help.sauceshop.co/en-US/are-sauce-shop-sauces-nut-free-846841.md): We don’t handle nuts in our factory, and they're a banned item across our site. We also have all the best practices in place to prevent cross-contamination with nuts. However, we don’t test to ensure that our products are free from nuts, so we do not
- [What kinds of chillies are used in your hot sauces?](https://help.sauceshop.co/en-US/what-kinds-of-chillies-are-used-in-your-hot-sauces-2384515.md): At Sauce Shop, we use a few different chillies for our hot sauces. We aren't trying to make the hottest sauces on the planet, so you won't find any Carolina Reapers or Naga Vipers around here. We use chillies because of their flavour profile. Most of
- [How should I store my sauces, and how long do they last after opening?](https://help.sauceshop.co/en-US/how-should-i-store-my-sauces-and-how-long-do-they-last-after-opening-846864.md): Once your sauces arrive, store them in a cool, dry place. Once you've opened them, keep them refrigerated. See below for all the info on how long our sauces last. Hot Sauces. All our hot sauces will be delivered with over 12 months' shelf life. For m
- [Which Sauce Shop sauces are sugar free?](https://help.sauceshop.co/en-US/which-sauce-shop-sauces-are-sugar-free-846849.md): Our range features plenty of sauces that don't contain added sugar, click here to shop from that range. Our sauces do contain naturally occurring sugars. To get a product's full ingredient and nutritional information, find the product page of the sau
- [Where are Sauce Shop sauces made?](https://help.sauceshop.co/en-US/where-are-sauce-shop-sauces-made-846854.md): All our sauces are made by us at our factory in Nottingham, just a few miles from where Sauce Shop started in James and Pam's home kitchen. From fermenting chillies and cooking our sauces to labelling the bottles and packing orders, we do everything
- [Do you offer wholesale discount?](https://help.sauceshop.co/en-US/do-you-offer-wholesale-discount-232537.md): Our dedicated wholesale website is pre-loaded with wholesale pricing, so there's no need to mess around with discount codes or anything. It couldn't be easier!
- [How do I become a Sauce Shop stockist?](https://help.sauceshop.co/en-US/how-do-i-become-a-sauce-shop-stockist-2119548.md): You can become a Sauce Shop stockist very easily, just place an order via our wholesale website. There's no complicated account setup procedure to go through here!. There's a minimum order quantity of £80, and you can get free shipping on orders over
- [Do you offer catering size or foodservice formats?](https://help.sauceshop.co/en-US/do-you-offer-catering-size-or-foodservice-formats-2119558.md): Yes, we've got the perfect range of formats for your business. From single bottles for front of house use, to catering tubs for back of house use. Single bottles are available in cases of 6, and catering tubs are in cases of 2. You can find the whole
- [What's the minimum wholesale order quantity?](https://help.sauceshop.co/en-US/whats-the-minimum-wholesale-order-quantity-2119559.md): The minimum order quantity on our wholesale store is £80, but we do offer free shipping on all orders over £150.
- [Can I add a gift note to my order?](https://help.sauceshop.co/en-US/can-i-add-a-gift-note-to-my-order-2119539.md): Unfortunately, at this time, we can't offer a gift note option. This might be available in the future, but right now not something we provide.
- [Do you offer gift wrapping?](https://help.sauceshop.co/en-US/do-you-offer-gift-wrapping-2119541.md): Unfortunately, we don't offer a gift wrapping service. Have you checked out our Custom Gift Box? You can select 5 sauces and seasonings packaged in a branded Sauce Shop gift box, which is then delivered in a plain delivery box.
- [Do you offer a gift card?](https://help.sauceshop.co/en-US/do-you-offer-a-gift-card-2119542.md): Yes, we offer electronic gift cards, making things super easy. Choose a value from £10, £20. £30 and £50. Your card will be delivered instantly by email.
- [How do I contact the marketing team?](https://help.sauceshop.co/en-US/how-do-i-contact-the-marketing-team-236493.md): Got an exciting marketing or PR opportunity you'd like to bring to the Sauce Shop marketing team? Please send all relevant enquiries by email to marketing@sauceshop.co.
- [Where can I buy Sauce Shop products in-store?](https://help.sauceshop.co/en-US/where-can-i-buy-sauce-shop-products-in-store-2119504.md): You can find a range of Sauce Shop products nationwide across the UK in Sainsbury's, Tesco, Morrisons, Asda, and Waitrose. If you're based in the North, you can find a range of Sauce Shop products in Booths. Find your nearest store here.
- [Is the whole range available in supermarkets?](https://help.sauceshop.co/en-US/is-the-whole-range-available-in-supermarkets-2119508.md): Unfortunately, the whole range isn't available in the supermarkets. In each supermarket, you'll find a select range of our products; some will have more lines and some fewer. Another thing to mention is that although a product is stocked by a superma
- [How do I find a store near me?](https://help.sauceshop.co/en-US/how-do-i-find-a-store-near-me-2119510.md): You can find the nearest store to you that stocks Sauce Shop by using our store locator tool. Just hit the link, type in your postcode and find your nearest. Unfortunately, we don't have information on what products each store stocks.
- [Are you stocked in independent shops or delis?](https://help.sauceshop.co/en-US/are-you-stocked-in-independent-shops-or-delis-2119538.md): Yes, we are! You'll find us in hundreds of independent shops and delis across the country. If you have a local shop or deli that doesn't stock Sauce Shop and you think they should, ask them if they've heard of us and if they'd take a look into stocki